Helping breastfeeding mothers assess the efficacy of their sessions
I helped an early-stage startup working at the intersection of personal health and machine learning prepare for a Wizard of Oz prototype experiment.
- Type: Personal/Side Project
- Duration: 3 weeks (Nov 2017)
- Deliverables: iOS app design and evaluation plan for Wizard of Oz prototype
I designed a mobile app prototype for the WOZ sessions, wrote a WOZ evaluation plan, and worked as a UX design consultant for an awesome team that was eager to create a human-centered product experience.
Gulp helps moms feel more confident about the efficacy of their breastfeeding sessions. It consists of a small wearable device and mobile app. The team had a few goals for this project, and I helped tackle one in particular, to validate this assumption:
Moms will value feedback from a mobile app following a breastfeeding session.
Low breastfeeding rates are not because women don’t know about the benefits of breastfeeding, or because they don’t want to breastfeed. It’s because they’re not getting support.
— Centers for Disease Control and Prevention
95% of mothers have breastfeeding concerns and 2/3 are not breastfeeding for as long as they’d intended. Though it has been clinically proven that breastfeeding is beneficial to both infants and mothers, it can be difficult for mothers to know whether a given session went well or poorly. This often results in frustration or worry.
Gulp Mobile App
In a couple of weeks, I designed the mobile app for the wizard of oz. It needed to look real despite the technical limitations it’d have behind the scenes. I felt a bit like a…wizard. Despite temptation, I could not fuss over details. Our objective was to learn more about how this product could deliver value by gathering genuine feedback.
While I was not involved with the wearable, its role in the experience obviously impacted the mobile app and vice versa. To use, moms place the wearable sensor on their bra, shirt or other convenient location near the baby while she nurses.
Start a Breastfeeding Session
Open the app and tap “start” to begin a breastfeeding session. During the session, Gulp collects audio data from the baby suck, swallow, and breath patterns. Tap “finish” to indicate the end of a session.
Reflect and Assess
After the session, the user can fill out a short questionnaire about her experience to help Gulp can generate an accurate result.
Act with Confidence
To keep results human-friendly tone and understandable, the team started with three: Successful, Moderate, or Concerning. This was an area to pay special attention to in the WOZ. If a result is concerning, Gulp will offer to connect mom with a certified Lactation Consultant to learn more.
Getting up to speed
I first interviewed two co-founders to understand the project and what prior work was done. I picked their brains about the problem space and competitors. I knew I needed to absorb a ton of information in way too little time.
Afterwards I interviewed the third cofounder and resident subject-matter expert. She helped me learn more about the users and context surrounding the breastfeeding experience.
Do moms value and trust realtime feedback and proactive intervention following a breastfeeding session?
The team’s prior research revealed these insights:
- Wearables and other hands-on interactions should be non-interfering to the breastfeeding session
- Results from machine-learning and analysis must be translated to be human-understandable
- Moms find value in 24/7 access to professional support from lactation consultants
For the WOZ, we knew that we wouldn’t be able to address #1 – there would simply be interfering aspects of the experience. Instead, we aimed to learn about #2 and #3.
User tasks and quick concept creation
The team identified four user tasks critical to the WOZ. The last two were particularly geared at testing our hypotheses.
- Activate the mobile app – necessary
- Start, pause, and end a breastfeeding session – necessary
- Answer a short questionnaire after each breastfeeding session
- Acknowledge or act upon Gulp’s results of the session
Refinement and focus
After another round of iteration, we had settled on the following changes:
Elevate the AI aspect
Lean in more heavily on the artificial intelligence concept — we wanted to see how moms reacted to this aspect of the technology. Would they trust it?
Add ability to pause and resume the session
We needed this due to technical limitations of the WOZ. Ideally the wearable would detect the start and end of sessions so that moms wouldn’t even need to open the mobile app until they were finished.
Be highly conscious about the density of information
This principle was inspired by a Design for Healthcare event I attended titled “How design fueled the 23andMe comeback”. I left with a takeaway: Gulp risked interfering with the family routine. It was also important to note the frequency of use: newborns can nurse 8-12 times per day, so that would mean up to the same number of interactions with the mobile app.
We knew that Gulp had to minimize interference in whatever way possible, so simple, low-touch, and clean interface design was necessary.
An appropriate personality
My last week on the project was about refining the visual design and planting a few teaser features to gauge participant interest. I facilitated a short critique of the color palette and we realized it was missing boldness and vitality. It was too much pastel and needed a dose of zest to reflect the energy and excitement of the new baby experience.
It was important for the mobile app to look convincing and real. With the limited time, we decided that a focus on color would make a substantial impact. Through color, we wanted to set a tone of reassurance and comfort. To reflect this motif, my first palette consisted of a calm light green, soft pink, and airy white.
Writing the WOZ Evaluation Plan
I created a guide to help prepare the team to administer the WOZ study. It contained the following:
- Defined goals and research questions for the WOZ
- Suggested methods: semi-structured interviews, diary studies, surveys
- Scripted interview questions (25), including prompts and probes
- Measurement: quantitative via Likert scale for some interview and survey questions; otherwise affinity diagramming
Rather than fully script everything out, my goal was to provide the team a few building blocks to conduct and later assess their user research study.
If I had stayed on this project, I would have loved to explore more automation and less UI. For example, in the spirit of minimal interference, are two devices (wearable and mobile app) really necessary? What about trying this UI on a Smartwatch with built-in microphone? Or no UI at all?
For the WOZ I recommended the team use a simple variation of a diary study. However, for a future design evaluation it would be especially insightful to learn how moms would use the product over a more substantial period of the breastfeeding term.
While the mom is the primary user of this product, more understanding and empathy could be developed for the other stakeholders, in particular the baby or a second parent. I’d help the team investigate this and develop a stakeholder map to better understand the broader context and environment around breastfeeding.